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The problem with comments isn't them
Brian Manzullo said: The problem with online commenting is not necessarily identities or tools — it's the timing, and how you play host.
Anonymous Comments: Are They Good or Evil?
Brian Manzullo said: Spawned by a Twitter debate. I agree with Mathew- we should leave comfortable interaction open to everybody who has a valuable opinion. Requiring real identities can prohibit that.
Why it pays to respond to your comments
Brian Manzullo said: Paul Bradshaw says, "through simply being responsive to comments and acknowledging a mistake, that newspaper benefited from extra pageviews, extra time spent on the site, extra registrations and extra comments – not to mention the intangible goodwill generated towards the paper."
